City of Altus employees recently participated in the “Speak Their Language: Elevate Everyday Customer Service” training hosted by the Oklahoma Municipal Power Authority (OMPA) at the Southwest Technology Center.
This all-employee training focused on practical tools to build trust, strengthen communication, and create positive interactions with the public. Employees also learned about the DISC personality model, which highlights different communication styles — Dominant, Inspiring, Steady, and Cautious. By recognizing these traits in themselves and others, staff can better understand the people they serve and adjust their approach to meet individual needs.
The session was led by speaker Annette White-Klososky, who shared strategies for creating meaningful connections, reducing misunderstandings, and fostering a culture of respect in customer service.
“Our team is always looking for ways to grow and serve our community better,” said city leadership. “Learning how different personalities communicate helps us deliver service that is not only efficient but also personalized and respectful.”
📸 Here’s a look at our employees engaged in the training.
